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At Lignosoftpty, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it.

Information We Collect

When you visit our website, place an order, or contact our customer service team, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Customer service communication records
  • Device information
  • IP address
  • Browser type
  • Website usage data

Payment-Related Information

Lignosoftpty accepts credit card payments processed securely through Stripe.

We do not directly store your full credit card number, card security code, or complete payment credentials on our website. Payment information is handled by Stripe and relevant payment networks during checkout.

For your security, please do not send credit card information to us by email or message.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Confirm payment and prevent fraudulent transactions
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Process returns, refunds, or replacements
  • Improve our website, products, and services
  • Protect our website from misuse, fraud, or unauthorized activity
  • Comply with legal, tax, accounting, or regulatory obligations

How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers only when required to operate our business, including:

  • Payment processors, such as Stripe
  • Shipping and delivery companies
  • Website hosting and technical service providers
  • Customer service tools
  • Fraud prevention and security services
  • Legal, tax, or regulatory authorities when required by law

These parties only receive the information necessary to perform their services.

Cookies

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website functionality
  • Support security and fraud prevention
  • Measure marketing performance

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Marketing Communications

If you choose to subscribe to our emails, we may send you updates about new arrivals, promotions, or store news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will still send important order-related emails, such as order confirmations, shipping updates, and refund notifications.

Data Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: ruizhu262@outlook.com
Phone: +61 415 373 047

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