At Lignosoftpty, we are committed to providing a safe, transparent, and secure payment experience for every customer.
This Payment Policy explains how payments are processed when you purchase women’s fashion accessories from our website, including handbags, shoes, and jewelry.
Accepted Payment Method
We currently accept credit card payments processed securely through Stripe.
Available card payment options will be displayed at checkout. We do not currently accept PayPal, cash on delivery, bank transfers, checks, or offline payments.
Secure Payment Processing
All credit card payments are processed through Stripe, a secure third-party payment processor.
Lignosoftpty does not directly collect, store, or access your full credit card number, card security code, or complete payment credentials. Your payment information is handled securely by Stripe during checkout.
For your protection, please do not send your credit card details to us by email, message, or any other unsecured communication method.
Statement Descriptor
Charges from our website may appear on your bank or credit card statement under a descriptor related to LIGNOSOFTPTY.
If you have any questions about a charge, please contact our customer support team before opening a payment dispute with your card issuer. We will do our best to help you identify the order and resolve the issue quickly.
Payment Confirmation
Your order will be processed only after your payment has been successfully authorized and confirmed.
After payment is completed, you should receive an order confirmation email containing your order details. If you do not receive a confirmation email, please check your spam or junk folder first, then contact our customer support team.
Currency and Charges
All prices are displayed in the currency shown on our website at checkout.
Your bank or card issuer may apply currency conversion fees, international transaction fees, or other charges depending on your card type and location. These fees are charged by your bank or card provider and are not controlled by Lignosoftpty.
Payment Review
For security reasons, some orders may be subject to payment review before fulfillment.
We may contact you to confirm order details if:
- The billing information does not match the payment method
- The shipping address appears incomplete or inaccurate
- The transaction is flagged for security review
- Unusual or potentially unauthorized payment activity is detected
If we are unable to verify the payment or order information, we reserve the right to cancel the order and issue a refund to the original payment method.
Failed or Declined Payments
If your payment is declined, your order will not be completed.
Common reasons for declined payments may include:
- Incorrect card information
- Insufficient funds or credit limit
- Card issuer security restrictions
- International transaction restrictions
- Temporary payment network issues
Please contact your card issuer or try another valid credit card if your payment cannot be completed.
Refunds
Approved refunds will be issued to the original credit card used at checkout.
Once a refund is processed, it may take 5–10 business days for the amount to appear on your card statement, depending on your bank or card issuer.
Payment Support
If you have questions about payment, billing, failed transactions, refunds, or order confirmation, please contact us:
Email: ruizhu262@outlook.com
Phone: +61 415 373 047
Please include your order number and the email address used at checkout so we can assist you more efficiently.